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Our office will be closed on October 1 National Day holiday   [2018-09-19]
We will resume shipping on October 2. Thank you for your patience.
Our office will be closed on September 25 The day following the Chinese Mid-Autumn Festival   [2018-09-19]
We will resume shipping on September 26. Thank you for your patience.
All Transformers items now enjoy FREE international shipping   [2018-07-16]
NO pre-order for p-Bandai HK Saint Seiya Myth Cloth EX Kraken Isaac   [2018-06-15]
Like recent Saint Seiya Myth Cloth items, Premium Bandai HK instantly sold out EX Kraken Isaac!!
NO pre-order for Saint Seiya Myth Cloth 15th Anniversary Ver. due to uncertain supply   [2018-06-14]
Marvel Studios' 10th anniversary FREE shipping promotion   [2018-04-11]
FREE international shipping for Hot Toys Movie Masterpiece & Diecast figures featured in the block buster movies Avengers, Captain America, Iron Man, Spider-Man & Thor. Click [More] button to see list
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Returns Policy

 
Goods are packed in a shipping carton and posted in good conditions. If the shipping carton is found to be damaged upon arrival, you should file claim to your local post office immediately as we shall not be held responsible. 

In the event that goods are found to have manufacturing defect or a wrong product was shipped, you should report to our Customer Service at cs@locushk.com within 7 days upon receipt of the goods with two photos (jpeg files) showing the defective or wrong product shipped.  We will then choose one of the following course of actions as appropriate:

- request you to ship back the defective parts/body for repair/exchange with the Manufacturer at your own costs.  We will then ship the repaired parts/body to you at our own costs.  To save shipping costs to both parites, please ship without unnecessary parts and packaging but do protect the parts/body well.

- exchange goods with you (subject to stock availability) and request you to ship back the wrong product at our own costs.

- refund (in HKD) without interest in case above options are not viable.

We will not provide service, not held responsible for any report received after 7 days from the date of receipt.

 
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